Frequently Asked Questions
Everything you need to know about our sustainable style and services.
What is the Afends return policy?
We offer returns on all full-priced items within 30 days of delivery for either a store credit or a refund. Items must be in their original, unworn condition with all tags attached.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. Please note that international delivery times vary by destination.
Are your materials sustainable?
Yes, we are committed to environmental sustainability. We prioritize eco-friendly fibers such as organic cotton, hemp, and recycled polyester to reduce our impact on the planet.
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link so you can follow your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
How should I care for my hemp garments?
To ensure longevity, we recommend a cold machine wash with like colors and hanging to dry in the shade. Avoid tumble drying to preserve the integrity of the natural fibers.